Effective Return Period: 30 Days
At Flie Hoppers, we want you to be satisfied with your purchase. If 30 days have passed since your order, unfortunately, we cannot offer a full refund or exchange.
Eligibility for Returns
To qualify for a return:
-
The item must be unused, in the same condition as received, and in its original packaging.
-
A valid receipt or proof of purchase is required.
Important: Please do not send your purchase back to the manufacturer.
Non-Returnable Items
Certain items cannot be returned, including:
-
Perishable goods (e.g., food, flowers, newspapers, magazines)
-
Intimate or sanitary products
-
Hazardous materials
-
Flammable liquids or gases
Additional Non-Returnable Items:
-
Gift cards
-
Downloadable software products
-
Some health and personal care items
Partial Refunds
Partial refunds may be granted in these cases:
-
Books with obvious signs of use
-
Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
-
Items not in original condition, damaged, or missing parts (not due to our error)
-
Items returned more than 30 days after delivery
Refunds Process
-
Once your return is received and inspected, we’ll notify you by email regarding approval or rejection.
-
If approved, the refund will be processed and credited to your original payment method within a few business days.
Late or Missing Refunds
If you haven’t received your refund yet:
-
Recheck your bank account.
-
Contact your credit card company—it may take time before the refund is posted.
-
Contact your bank—processing times can vary.
If you’ve done all this and still have not received your refund, email us at ticket@fliehoppers.com.
Sale Items
Only regular-priced items are refundable. Sale items are non-refundable.
Exchanges
We replace items only if they are defective or damaged.
-
To request an exchange for the same item, email us at ticket@fliehoppers.com and ship your item to:
Flie Hoppers
22 Carnaby Ln
Rosenberg, TX 77471, USA
Gifts
-
If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the item is received, a gift certificate will be issued.
-
If the gift wasn’t marked as such or was shipped to the gift giver, the refund will go to the original purchaser.
Shipping Returns
To return a product, please mail it to:
Flie Hoppers
22 Carnaby Ln
Rosenberg, TX 77471, USA
-
You are responsible for return shipping costs.
-
Shipping fees are non-refundable.
-
If a refund is issued, return shipping costs may be deducted from the total refund.
For expensive items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Need Help?
For any questions about refunds or returns, contact us at:
📧 ticket@fliehoppers.com
